Project Director, NSW Health
#Real-world client experience
Lizzie Cox knows intimately what successful project delivery looks like and importantly, how to exceed client expectations.
That’s because five years ago she was on the other side of the fence – working with BESIX Watpac as the client representative on the expansion of the Kempsey Hospital in New South Wales.
“I was really impressed with how collaborative and professional the team was to work with. Their attention to detail and the care taken to achieve the highest standards possible was impressive – I was keen to become a part of it.”
Lizzie joined BESIX Watpac as a Design Manager, later becoming a Project Director, where she could best apply her know how, learnings, and unique insights from the client side.
“The expectations of clients have evolved over the years, and there’s now much greater responsibility on our end of things,” Lizzie explains.
“There’s been a significant shift in the contracting landscape which requires additional planning in regard to the design and delivery of complex projects.”
And this is where Lizzie comes in, leveraging her specialist knowledge in the health sector to ensure clients are getting the very best outcome.
“I got to witness the process of seeing project delivery well after the contractors have left,” she notes.
“You get to see how things are used after practical completion, and the real-world, positive impacts that delivering an important project can have.”
The company’s status as a growing contractor allows Lizzie to be involved in a wide range of activities – an opportunity that she relishes.
“There’s a variety in day to day tasks, which is rare,” she says. “It gives you the chance to learn in a hands-on environment and expand your skills and experiences.”
However, it’s a genuine commitment to the people she works with, and the projects she’s part of, that keep her motivated and engaged.
“Each project has its challenges, but I’ve found that the key is always teamwork. Whether it’s internally or externally, this is a collaborative industry first and foremost.”